| Title | Reception/Clinics Coordinator (Full Time) |
| Location | Physio Med Ltd, Chartered House, Gelderd Road, Leeds, LS12 6DT |
| Reporting to | Office Manager |
| Employer | Physio Med Ltd |
| Working hours | 40 hours per week - Monday to Friday |
| Salary | 19.5 – 20.5 K dependant on experience |
Overview of the post
We have an exciting career opportunity for a Reception / Clinics Coordinator to join our Head Office Team based in Leeds. The opportunity is to make a real difference to people’s lives and livelihoods whilst at the same time developing your own career.
In your work as a Receptionist / Clinics Coordinator you will be responsible for managing our 3 clinics, including all the day to day receptionist duties as well as assisting in developing the clinics to increase our customer base.
Physio Med clinics initially established in 1990, have an excellent reputation based on the highest professional standards.
About us
We provide workplace physiotherapy solutions to businesses across a wide range of sectors, including industrial, commercial, call centre and retail environments. We care for companies with as few as two employees through to those with more than 115,000 on the payroll.
Responsibilities
- Answering incoming calls, provide basic information and/or forward to team
- Meet and greet Patients for consultations/treatments ensuring they are dealt with in a first class, professional manner
- Responsible for scheduling diaries, bookings and follow up bookings
- Maintaining the Reception area
- Perform other clerical receptionist duties such as filing, photocopying, collating as required
- Maintaining a clinical database
- Responsible for financial takings, to include receipt of payments, cashiering, refunds, petty cash and invoices
- Producing Monthly MI on clinical performance and spotting trends
- Adhere to Physio Med's policies and procedures.
- Contribute positively to the Physio Med team
- Interact with patients and gain customer feedback on our services
- Responsible for ensuring patient complaints are dealt with or reported to Clinical Director in a timely manner
- Ensure consistent compliance with company policy and procedure particularly telephone answering service levels, and collection of payments.
- Act as chaperone support as required by clinicians
- Source and purchase consumables for the office/clinic.
- Evening cover until 8pm once / twice a week
- Perform weekly fire alarm checks and assist with Fire Drills
- Help with laundry from massage treatments
Essential Requirements
- Excellent communication/telephone skills, enjoy solving problems and helping others.
- A strong understanding of IT (Microsoft Outlook, Excel & Word), including the practical mechanics of computers.
- At least 40 WPM typing speed and the ability to work as part of a professional team
Desirable Requirements
Experience in delivering healthcare solutions and solid communication skills both written and verbal.
Previous work in a clinical setting and ideally experience in using our clinic management system TM3
Benefits
- Training
- Free use of Gym onsite
- Free eye tests
- Quarterly social events
- Christmas party
- Holiday entitlement 20 days per annum increasing 1 day per yearly anniversary to a max 25 days: plus bank and statutory holidays
How to apply
If you would like to join the Physio Med team and would like to be considered for a post please:
Email: nico.king@physiomed.co.uk
Tel: 0113 229 1300
